To be successful, you need to effectively differentiate your organization in a highly competitive market. Learn to increase competitive advantage with customer focus, stronger value chain, and other creative avenues.
Our customer focus workshops will teach you how to:
Find your
Competitive Advantage
Add Value For
Your Customer
Grow your business through the supply chain by sponsoring a training session to help your customers, suppliers, & distributors implement an “outside-in” business approach. It’s a win-win for everyone.
Testimonial
I have been working in our industry for over 27 years. I have listened to hundreds of speakers, on hundreds of topics, and taken thousands of pages of notes. When I heard Howard Hyden speak at my local Vistage meeting, I thought, “WOW!” I was so impressed with his message that I suggested he speak at our HARDI convention. After his presentation there, I knew I had to bring him to Cincinnati to talk to the owners and policymakers of my customers.
Mark J Faessler
President/CEO
Progress Supply, Inc.
Focus Training Workshops
Why our workshops work!
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Dynamics for Customer Focus
Two day workshop, 8:00am - 4:30pm
This course covers a section on management and another for employees. Change your organization’s behavior from the top down by getting into your customer’s head and utilizing “Outside-In Thinking” throughout your organization! Learn how to differentiate your organization from the competition, close more sales, retain more customers, and create positive word of mouth.
Customer Appreciation Session
Sponsored 3 hour event
Increase the value that your organization brings by paying it forward. Sponsoring a session for your customers, suppliers, and distributors will help them understand the value of having an “outside-in” approach. This increased knowledge will help them grow their business and ultimately strengthen your supply chain and increase your competitive advantage.
What you will learn how to achieve.
The Center for Customer Focus has dedicated over 25 years in helping small and medium-sized businesses reach their “POTENTIAL”. We are about creating a real customer-centric culture that thrives on helping clients increase their competitive advantage in today’s market.
We will teach you how to integrate these tools into your organization.
The tools to reach full business potential
Grow your sales when by focusing on the opportunities for customer focus within the individual positions of the company.
After attending one of our workshops, you’ll realize how the growth of your bottom line is directly related to the profitability of your customers business.
Increased competitive advantage with a stronger value chain
By using the inside out approach, you’ll improve customer appreciation, retention, build positive word of mouth.
Your employees are the greatest advocates of your brand culture and business. It’s important they understand how their role impacts the overall mission of the company.
Center for Customer Focus
Center for Customer Focus has completed research at leading business schools across the nation. Through our findings, we have combined the innovative disciplines of marketing and organizational development to help create a customer-centered culture for our clients.
Customer Focus is:
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Center for Customer Focus workshops engage your team by letting them design “the play.” Because your staff is the true experts on your business, we combine their knowledge with a variety of ideas discussed during the workshop.