What is the Center For Customer Focus?

The Center for Customer Focus has dedicated over 25 years in helping small and medium sized businesses reach their "POTENTIAL". We are about creating a real customer-centric culture that thrives on helping clients increase their competitive advantage in todays market. We have completed research at leading business schools across the nation, and we have developed a way to combine the disciplines of marketing and organizational development that has resulted in new innovative approaches and business tools that have helped create a customer centered culture for our clients.  Let us teach you how to integrate these tools into your organization.

Customer Focus: is about getting input from the customer far in advance of the sale - perhaps even before the product or service is designed.

Customer Focus: is about getting all employees to look at their job through the eyes of the customer.

Customer Focus: is about adding value at all levels of the organization - not just customer service, marketing or sales.

Customer Focus: is NOT customer service...let us show you why customer service is not a competitive advantage in today's marketplace and why customer focus is!

This workshop gave me skills I can use in every aspect of my job. It will make me a better employee and I will focus more on customers internally and externally.

United Medical Resources