The Center for Customer Focus has dedicated over 25 years in helping small and medium sized businesses reach their "POTENTIAL". We are about creating a real customer-centric culture that thrives on helping clients increase their competitive advantage in todays market. We have completed research at leading business schools across the nation, and we have developed a way to combine the disciplines of marketing and organizational development that has resulted in new innovative approaches and business tools that have helped create a customer centered culture for our clients. Let us teach you how to integrate these tools into your organization.
Customer Focus: is about getting input from the customer far in advance of the sale - perhaps even before the product or service is designed.
Customer Focus: is about getting all employees to look at their job through the eyes of the customer.
Customer Focus: is about adding value at all levels of the organization - not just customer service, marketing or sales.
Customer Focus: is NOT customer service...let us show you why customer service is not a competitive advantage in today's marketplace and why customer focus is!